The ScoreBig Guarantee

If you’re like us, you know buying tickets to your favorite team or band can be a stressful and frustrating process. You work hard to find decent tickets and then you get hit with fees (which make the whole process even more annoying). We built ScoreBig knowing we could make ticket-buying better and safer. And now it is. At ScoreBig you never pay fees. You never pay delivery charges. Every ticket is BELOW retail price and every ticket we sell is real. Guaranteed.

The ScoreBig Guarantee

Your tickets will always be…

Below Retail Price – How low is up to you, but they’ll always be less than retail.*
On Time – Confirmed and in your hand in time for your event.
Authentic and Valid for Entry – i.e. real.
What You Ordered or Better – We’ll never give you seats in the rafters when you ordered front and center.
Fully Refunded in Case of Event Cancellation – If your event is a no-go, we’ve got you covered.
DEFCON One Secure — From start to finish, our ordering system is backed by the most reputable security companies on the web, so you can order feeling completely safe.

We stand behind our guarantee 100%. It’s just one of the ways we’re changing the world of live event ticket sales. Along with great savings should come peace of mind, and knowing your tickets will be on time and what you ordered means just that. We believe this guarantee combined with our no-fees ever policy and fanatical approach to customer service, will take the stress out of ticket buying once and for all, and make attending live events fun from the get go.

* Retail Price is the single event ticket price first published by venue, team, artist, producer, or promoter for a specified event and seat location including all associated fees including convenience, venue and delivery charges. Does not include season ticket pricing, any promotions, specials, or discounts offered after the first on-sale. In plain English, it’s the regular retail price you would pay for the same ticket if you purchased it directly from the team/artist/show on the first day it went on sale.

There are a few fine print details, and you can read them all here (login required); but our Guarantee is built to be straightforward and customer friendly. Just like the rest of ScoreBig.

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